payment & Pricing Policy

6.1. PRICING INFORMATION

6.1.1. Product prices listed on the website are current. While every care has been taken to label the products accurately, errors in data entry and updating may occur. We reserves the right to cancel the order in case a transaction has been made where the price indicated was not the correct price. In the rare event that happens, we will give a full refund of all money received from the customer. We may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the website or from prices available in retail stores. Prices are subject to change without advance notice.

6.1.2. All prices on this web site are given in Indian Rupees. For international cards used on the site, the banks applicable exchange rate and charges will apply. We have no jurisdiction on this and any disputes or queries on exchange rates and bank charges need to be directed to the bank or institution that issued your card or payment instrument.

6.1.3. All orders are acknowledged at current pricing. We will bill at price in effect at the time of receipt of money and raising of an invoice. You will be billed the prices prevalent during the invoicing of the products. Our products are liable for taxes, as applicable in India.

6.2. PAYMENT OPTIONS

 We support the following payment options via CC avenue payment gateway:

* Cash On Delivery (available in selected pin codes)

* Credit Card 

* Debit Card (Visa, Maestro, RuPay, Master Card, etc.)

* Net banking / Direct Debit payments from select banks. A complete list is available at the time of checkout process and prior to making payments for any purchases).

* UPI

* Wallets 

* Pay Later 

6.3. PROMOTIONAL CODES

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

6.4. GIFT CARDS

6.4.1. Risk of loss and title.

The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable.

6.4.2. Nonreturnable; not for resale.

Notwithstanding anything contained in these Terms and Conditions,  Gift Cards and eGift Cards  are not returnable or refundable for cash. Resale of  Gift Cards is strictly prohibited.

6.4.3. Not for promotional use.

Our Gift Cards may be used as personal or business gifts, but may not be used in connection with any marketing, advertising or other promotional activities (including without limitation via websites, Internet advertisements, email, telemarketing, direct mail, newspaper and magazine advertisements, and radio and television broadcasts).

6.4.5. Lost or Stolen Gift Card.

Lost or stolen cards will not be replaced. We shall not have any liability towards (i) lost or stolen Gift Cards or (ii) use of any  Gift Cards by third parties through your www.keyifkefir.com account. You are solely responsible for keeping the password for your www.keyifkefir.com account safe and for any activity conducted under your account.

6.5. CASH ON DELIVERY

6.5.1. 

our  Cash on Delivery option allows you to pay order value at the time of delivery for all orders up to Rs. 14,999. Your existing limits will be revised once, there is a delivery or order rejected against your account, from the new limit implementation logic, if required. To pay for any order using Cash on Delivery (COD) mode of payment, please select the ‘Cash On Delivery’ option on the payment page. Cash on Delivery option is available only in selected pin codes. However the COD limit may differ from customer to customer depending upon the order rejection percentage from a particular customers registered email id. For avoidance of doubt, ‘Order Rejection Percentage’ shall mean any undelivered orders which are returned from the address provided by the customer even, after three successful delivery attempts. In event of COD limit breach, your order will be cancelled and you will have to place a new order using Pre-payment options.

6.5.2. Decrease In COD Limit

Further, the COD limit for any user may get decreased to Rs. 4,999, Rs.1,499 or Rs. 0 on the basis on Order Rejection Percentage and can be reset to Rs.14,999 basis on order acceptance percentage and number of prepaid orders placed, post limit decrease.

6.6. GST CHARGES

6.6.1. GST is a single tax on the supply of goods and services that is levied on every value addition (through production and services) and is added to a product’s sale price. GST has to borne/paid by the ultimate consumer of the product or service. If your order is fulfilled on or after July 1st 2017, GST will be applicable on your orders. GST subsumes all other taxes like Excise duty, VAT, Entry tax etc.

6.6.2. Following rules will govern whether or not additional GST will be applicable on the products purchased by you:

6.6.2.1. GST applicability:

(a) For a product,

(i) if the fulfilment is done on or after July 1st, 2017 and

(ii) if the order is placed before 15th November, 2018, and

(iii) total discount percentage is more than 19% of MRP, then GST may be collected from customer in addition to product price, post discounts. The discounts include those resulting from special offers such as Buy 1 Get 1 and similar offers.

(b) For a product, if the order is placed on or after 15th November 2018, the discounted prices displayed on Website shall be inclusive of all taxes, including GST.

6.6.2.2. GST amount: If applicable, the amount of GST collected from customer depends on category, for example:

(i) Pickles: Max 12%

(ii) Cookies, Chocolates: Max 18%

(iii) Molasses: Max. 28%

(iv) Spices, Masalas: Max 5%

(v) Dairy ; 5%

(vi) Cheese ; 12%

6.6.2.3. On and from 15th November, 2018, the discounted prices displayed on the Website shall be inclusive of all taxes.

6.7. PAYMENT FAILURE

Please retry making the payment after ensuring that the information entered is accurate, including all account details, billing addresses and passwords. If your payment still fails, you can use the Cash on Delivery (COD) payment option, if available on the payment page to place your order. If your payment is debited from your account after a payment failure, it will be credited back within 7-10 days, after we receive a confirmation from the bank.

6.8. REFUND OF GST AMOUNT ON CANCELLED / RETURNED PRODUCT

If you return the product, the applicable GST/VAT amount will also be refunded into the source account selected at the time of return initiation. However, no refunds of GST/VAT shall be made in relation to shipping charges collected from the consumer under Urban Platter shipping policy.

6.9. PAYMENT SECURITY

Transactions on the website are protected by CC avenue gateway servces. Any information you enter when transacting with the webstore is sent in a Secure Socket Layer (SSL) session and is encrypted to protect you against unintentional disclosure to third parties. This is an assurance that it follows the best security practices adopted by major online vendors where all payments are processed in real-time for your security and immediate peace of mind. Credit card and Debit card information is not stored by us and is not taken by us. This information is taken directly by the payment gateway provided who is authorised and is compliant with the regulations and requirements of various banks and institutions and payment franchisees that it is associated with.